We ship in 1-4 workingdays in The Netherlands. The shipping of international packages can take up to 20 working days before you receive it. We ship with Post NL
its the customers responsibility to give the right address details! When you notice a mistake in your shipping details pleas contact us as soon as possible [email protected] when you order is shipped we can not change any details!
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided to us. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow your package. If there is a problem with your tracking number, Please allow 1 - 5 workingdays for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. pleas contact your local carrier!
Il Mio Collection is not responsible for any taxes or other fees! thees fees are paid to your local carrier or government and are not collected in out favour! we can not refund this!
By placing an order at il mio collection , you are responsible for the cost of return shipping back to Il Mio Collection!
-You can return your unworn item within 14 days!(this doesn't go for sale items!) - It is allowed to try the items first on. But they can't be washed or worn
-Products with a strong odor of smoke or food OR MAKE UP SPOTS can't be return we will not pay back the money if we receive and item like this
- Products should be send to us in good condition.
- Products in the sale can not be returnerd if the size is not right and the right size is still in stock we can exchange the size
Pleas send us an email when you want to return an item let us know which item you will return! Keep your certificate of postage until your receive an email from Il Mio Collection that we collected your return!when we checked your returned item and everything is good we will transfer back your money this can take up to 14 days!